Is the venue handicapped accessible? Yes. Parking for handicap persons or others that need onsite parking is available in the front driveway at Vue (next to the handicap ramp to front entrance).
Is there a noise ordinance we should be aware of? No
Is there a sufficient heating and cooling system? Yes
How early can I have access onsite to setup? You have access to the facility 2 hours prior to your guest arrival for set up. The tables and chairs for your event will be set up at that time..
How early can my other vendors start setting up? 2 hours prior to the event start time.
Does the caterer provide a tasting? Booked brides and grooms will be invited to a quarterly group tasting at Vue to taste a variety of food options from Metro Cuisine. Private tastings can be scheduled with Metro Cuisine for an additional cost.
Where can guests park? The client has the option to pay for guest parking or have guests pay in the surface lots near Vue (ranging from $2 – $5 per space). Once booked, please notify Vue if you would like to pay for guests parking for your event.
Can guests park overnight? Guests must remove cars by 9am the next morning.
Do you charge a gratuity or a service/ facility fee? All fees (excluding sales tax) are included in the package pricing. You are welcome to give the staff a gratuity.
How do I book?
Vue: To reserve your date the client must sign Vue’s contract and pay the full room rental fee. Check is the most common, but we can also accept cash, money order, or cashier’s check. We are not equipped to accept credit cards, though we can bill you online through Intuit.
Metro Cuisine: A signed contract and 10% deposit based on proposal to reserve the staffing for your date.
What forms of payment do you accept? Vue accepts check (made payable to Vue) or credit card( a 2.9% convenience charge will be applied to transaction). Metro Cuisine accepts cash, check or credit card- no additional transaction fees.
Can Metro Cuisine work with dietary restrictions? Yes
What is your cancellation policy? If the client cancels the scheduled event, the liquidated damages due to Vue are 100% of the latest invoice for all services. However, if the Client cancels the date and Vue is able to resell that date at full retail value, the Client will be refunded 90% of the rental fee. If a cancellation occurs and Vue is at fault, 100% of the rental fee will be refunded to the client.
Metro Cuisine’s policy: 10% deposit is non-refundable. Any event cancelled within 14 days will forfeit 60% of event deposits.
What are your decoration restrictions? Candles must be enclosed in glass containers (ex. Votive holders, hurricanes), taper candles are only permitted for unity candles during ceremony, no confetti, no glitter, no artificial rice, no faux snow, no smoke or fog machines, no bubble machines, hanging items from walls and ceiling must be approved prior by facility owners.
What is the service staff to guest ratio? The number of servers at each event varies on the complexity and type of event. A general rule of thumb is 1 server per 25 to 30 guests. There will always be an event captain on site to run the event.
Will I be charged sales tax? There is no sales tax on food, but tax on certain types of equipment, staff and some beverages.
Will I be assigned a coordinator?
Metro Cuisine employs a talented team of catering coordinators to assist you with the planning process. Upon booking you will receive detailed correspondence and guidance from a coordinator whose goal is to make this process as seamless as possible. Your catering package includes five hours of coordination the day of your wedding, in addition to as many necessary in-person or phone consultations leading up to the big day. They will work with your other vendors to coordinate a detailed timeline of events and make sure all items relating to venue set-up, food service, and beverage and bar service are performed as requested. Your catering coordinator is supported by our dedicated Vue Event Captain who will lead our team of servers, chefs, and bartenders to produce a successful reception and act as your point of contact for the post-dinner portion of the event.
Some clients opt to contract an overall wedding coordinator to assist with design plans, ceremony details, and non-reception events to much success. We have a curated list of preferred planners we can provide if you are interested in featuring a planner as part of your wedding plans.