Is the venue handicapped accessible? Yes. Parking for handicap persons or others that need onsite parking is available in the front driveway at Vue (next to the handicap ramp to front entrance).
Is there a noise ordinance we should be aware of? No
Is there a sufficient heating and cooling system? Yes
Is there a day of coordinator? See Metro Cuisine Catering Coordinators Role page.
How early can I have access onsite to setup? You have access to the facility 2 hours prior to your guest arrival for set up. The tables and chairs for your event will be set up at that time..
How early can my other vendors start setting up? 2 hours prior to the event start time.
Does the caterer provide a tasting? Booked bride and groom’s will be invited to a quarterly group tasting at Vue to taste a variety of food options from Metro Cuisine. Private tastings can be scheduled with Metro Cuisine for $25 per person.
Where can guests park? There are 2 surfaces lots for you to choose to have guests park. The lot across from Vue is $5 and lot behind is $2. There are options to pay for guests parking. Once booked, please notify Vue which lot you would like to designate and if you would like to pay for guests parking for your event. See attached document for parking.
Can guests park overnight? Both lots allow parking overnight and guests have to remove cars by 9am the next morning.
Do you charge a gratuity or a service/ facility fee? All fees (excluding sales tax) are included in the package pricing. You are welcome to give the staff a gratuity, but is not required.
How do I book?
Vue: To reserve your date the client must sign Vue’s contract and pay the full room rental fee.
Metro Cuisine: A signed contract and 10% deposit based on proposal to reserve the staffing for your date.
What forms of payment do you accept? Vue accepts check (made payable to Vue) or credit card( a 2.4% convenience charge will be applied to transaction- 3.4% convenience charge applied to manually entered transactions/online invoices). Metro Cuisine accepts cash, check or credit card- no additional transaction fees.
Can Metro Cuisine work with dietary restrictions? Yes
What is your cancellation policy? If the client cancels the scheduled event, the liquidated damages due to Vue are 100% of the latest invoice for all services. However, if the Client cancels the date and Vue is able to resell that date at full retail value, the Client will be refunded 90% of the rental fee. If a cancellation occurs and Vue is at fault, 100% of the rental fee will be refunded to the client.
Metro Cuisine’s policy: 10% deposit is non-refundable. Any event cancelled within 14 days will forfeit 60% of event deposits.
What are your decoration restrictions? Candles must be enclosed in glass containers (ex. Votive holders, hurricanes), taper candles are only permitted for unity candles during ceremony, no confetti, no glitter, no artificial rice, no faux snow, no smoke or fog machines, hanging items from walls and ceiling must be approved prior by facility owners.
What is the service staff to guest ratio? The number of servers at each event varies on the complexity and type of event. A general rule of thumb is 1 server per 25 to 30 guests. There will always be an event captain on site to run the event.
Will I be charged sales tax? There is no sales tax on food, but tax on certain types of equipment, staff and some beverages.
Will I be assigned a coordinator? Metro Cuisine provides each bride a dedicated catering coordinator. Your coordinator’s job is to help you throughout the entire planning process for the catering portion of your wedding reception.
Your coordinator will be available to answer your questions, meet at the venue of their office and offer helpful suggestions throughout the planning process. Our coordinators have years of experience and are happy to share with you what they have found works well or perhaps may not work as well.
On the day of your wedding and/or reception, you can expect your catering coordinator to be there to make sure everything you have worked so hard on comes to fruition. They will also help implement the timeline you and your wedding coordinator or DJ have put together as it pertains to the food & beverage service. It is their job on the day of your wedding to make sure all the details and plans have been communicated to the staff and are carried accordingly. After your reception is set up and running smoothly a Metro Cuisine event captain will take over for your catering coordinator and be on site for the rest of the evening and to close the event.
Metro Cuisine provides staff to implement your food and beverage service. Any requests to assist with your décor or other non-food & beverage needs may require additional labor and incur additional charges. This determination will be made during your final meeting with your coordinator.